No matter how your user interface is well designed, there will be a point in time when people will use and turns out they have to wait for something to load. The loading time can impact the overall experience. When you make your users wait too much for your website or app to load, it makes them impatient. They will leave your site and visit your competitors’ instead. But you can put a stop to this by paying heed to these steps.
- Never make your users wait without giving them feedback
If the connection from the user’s side is slow, then it may take a while for the site to load. The wait time of the user begins the moment they start the action and the worst case scenario is when they don’t have the indicator that your site has yet received or not. When your site fails to notify your users that it requires more time to load then the users tend to believe that the site hasn’t received the request and then they try it again. Extra taps take place because of lack of feedback. To make your users happy, give them a sign that something is taking time and give them a visual feedback. Or maybe the site interface is taking too long to produce the output to the user. Have a discussion with your design and development team to look after the issue or build a website from scratch by the website builders and conduct a website builders comparison to know the pros and cons.
- Avoid the static progress indicators
Static progress indicators refer to the ones that are static image or simply text like loading or please wait, to indicate that the request has been received. Any kind of feedback is still far better than having none and static indicators are bad UX. Users don’t have any sign that the content has been loaded so they aren’t certain if the process is stuck or not.
- Use the animated loading indicators
Researchers claim that the waiting time showcases that the users tend to shift after just a mere second of waiting with no kind of feedback. To eliminate the uncertainty of users, use a progress indicator for any action that takes more time than that.
- Percent done animations
Loading spinners irritate the users if it takes longer. Hence it is more bearable to wait for something when you know how long you would have to wait. Hence, for long lasting operation always use a percent done animation for longer processes that are of 10 seconds or more.